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How To Deal With Customer's Excuse?

2010/11/10 11:12:00 124

Customer Declined Salesperson

The best salesman is not looking for customers, but customers looking for him, because he has enough attraction to convince customers of his choice.


The best salesmen do not sell too much. Skill Just when you play chess, he goes forward with a belief.


The best salesman is that he has a X feature. popular To talk about people is to tell people what they say.


The most professional salesperson is not only professional but amazing. Other information is more surprising.


The best salesman does what he says. You should not belittle this. He is more important than a meal.


1, if the customer says, "I don't have time!" then the salesperson should say, "you have no time. I haven't had time yet." time And you talk so much about your face. So many bosses, why didn't I look for it? Now that money is in front of you, I love to make money and earn no money. (some customers are simply cheap. Sometimes, they are more gentle to customers than their gentleness.


2, if the customer says, "I am not free now!" the salesperson should say, "I am busier than you when you are busy, but are you still busy making money?" if you earn money, you are not free. OK is here today. You have no money to make money, I still have to make money.


3, if the customer says, "I'm not interested." Then the salesperson should say: you are not interested because you do not know the value of what I want to tell you at all. Just like the early days of the platform, many people are not interested in it. But please notice a problem that you may have had nothing to do with you when you are interested. Isn't it? (using rhetorical tone to let customers find the answer themselves, that's more convincing).


4, if the customer says, "I am not interested in taking part in it", then the salesperson should say: a new project has just started, many people are not interested in taking part in it, but a mature project many people want to join can not participate. These two things do not seem to have any connection, but please note that any mature project is produced by the new project. When you are interested in participating, I do not need you to take part in it. Even if you can join me, I will ask you for a reason why I want you to take part.


5, if the customer said, "would you please send the information to me?" then the salesperson should say, "well, I'll pass it to you right away." if you encounter such a situation, you can judge that the customer is perfunctory. What I do is to promise him what to do after second days. He will call the customer again to ask him if he has received the information. If he doesn't receive it, I'll tell him in the afternoon that he is just about to see a face near your company in the afternoon, so that the customer will be there. Isn't it?


6, if the customer says, "sorry, I have no money!" then the salesperson should say, "I usually send him a sentence like this: no money to talk to me, don't know my time is precious, then hang up the phone."


7, if the customer says, "at present we are not sure what the business development will be like," then the salesperson should say, "no sure."


8, if the customer says, "if I have to make a decision, I have to talk to my partner first!" then the salesperson should say, "call your partner and have a chat together. If we have room for cooperation, I will be a partner with you, Ma."


9, if the customer says, "I will contact you again", then the salesperson should say: actually, I also have this meaning, because XX of XX company is always very optimistic about this project. Personally, I think he is more suitable to cooperate with me (that XX company must be a competitor of the client).


10, if the customer says, "to talk about it, or to sell things?" then the salesperson should say, "change the 1W of the mother's 10W instead of changing it? I'll sell it to you."


11, if the customer says, "I want to think about it first." Salesmen should say, "well, think about it well, but we only choose a company to cooperate with our company. My colleagues are talking with other companies. I do not guarantee that you will have the opportunity to cooperate with me.


12, if the customer says, "I'll think about it again, and call you next week!" then the salesperson should say, "our project is only working with a company. I just heard my colleagues say that XX of XX company will be able to settle with him tomorrow. Your company seems to be walking with XX company. Oh, such a good project is not so good if your competitors take it."


13. if the customer says, "wait a few days," then the salesperson should say, "do you think you don't grow white hair for a few days?"

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