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The Quality Of Shoes And Clothing Falls And Complaints Are Increased

2011/3/14 14:17:00 90

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3. 15 Consumer Complaints

Reporter 13 from Shanxi Province

Two thousand and eleven

Annual theme of consumption and livelihood

3. 15

"Promotional activities were informed of clothing and footwear.

market

With the increasingly fierce competition, some brand manufacturers are producing by means of commission processing and OEM production. Some of them are only interested in the immediate interests. They occupy the market at a low price and reduce production costs substantially, resulting in a decline in the quality of clothing and footwear and a marked increase in complaints.

Shanxi Consumer Association announced on the 13 "2010 Shanxi consumer complaints hot spots" showed that the Department of daily use complaints the most.

According to statistics, in 2010, 4374 complaints were reported in Shanxi's general merchandise department, accounting for 41.32% of the total complaints.

Among them, clothing, shoes and hat complaints accounted for about 25% of the total number of complaints.

According to the Shanxi Consumer Association, some clothing lines, pilling and decolorization are consumers' main problems, especially when some expensive brands are pilling and decolorizing after a short period of wear, and there are different quality problems in one washing.

Some shoes just wear out, bleaching, decoloring, breaking the bottom section, after repair still can not be used normally, operators do not give back the goods.

Poor service and high cost of testing and identification are also the main reasons for consumers to complain.

Li Peng, President of the Shanxi Consumer Association, said that when consumers purchase clothing and footwear, the operators did not seriously introduce the texture of the goods to consumers. After the quality problems appeared, operators often used various reasons to shirk their responsibilities, not to solve their problems in time, to poor customers and poor integrity.

Some complaints need to be tested to define the responsibilities of both parties after disputes arise, and the time and cost of the tests make many consumers unwilling to accept and give up testing, resulting in an increase in complaints.

Li Peng said that in 2011, Shanxi consumers' associations at all levels would strengthen social supervision over related fields, promote self-discipline and maintain market order, and adhere to the law, openness, fairness and impartiality so as to properly resolve consumer disputes and ensure that consumers complain about everything and everything, and protect the legitimate rights and interests of consumers in accordance with the law.