Online Shopping Buyers Have To Say That The Implementation Of The New Sales Law Needs To Be Refined.

Online shopping return buyers are forced to pay back and forth freight.

By the end of the peak season of consumption,

It is still the main way for many consumers to shop.

But a reporter survey found that although most Taobao sellers agree that the "new consumer law" provides online shopping for 7 days, there is no reason to return, but the requirement for buyers to return goods is often difficult.

Therefore, the relevant departments will amend the law of the People's Republic of China on the protection of consumers' rights and interests, and refine the operators' failure to perform "7 days without reason to return the goods".

No execution, no reason.

Those who return will be punished.

Relevant state departments are also aware that seven days no reason to return the provisions, consumers still return hard.

To this end, in March 15th of this year, SAIC will amend the law of the People's Republic of China on the protection of consumers' rights and interests, and provide details of safeguards such as "seven days without reason to return goods".

At the same time, we will implement the punishment measures for infringement of consumer rights and interests.

Yang Hongcan, director general of the State Administration for Industry and commerce's Consumer Protection Bureau, said recently that for the off-site shopping, such as online shopping, the "punishment method" detailed the specific circumstances of the operator's failure to fulfill the "7 day no reason to return the goods".

Yang Hongcan said that the punishment method clarified the principles and procedures of punishments and administrative penalties for operators' failure to fulfill their obligations stipulated by laws and regulations.

In response to the question of how to protect the right of online shopping for "seven days without reason to return", Yang Hongcan said, "the punishment method" stipulates that operators who have been in the following situations for more than 15 days are deemed to be deliberately delayed and unreasonable refusal.

1. For unreasonably returned goods, no refund procedures have been processed since receiving the consumer's return request.

Two, without the consumer's confirmation, the commodity is not applicable by itself.

Three, consumers refuse to return products on the grounds that consumers have sealed up and examined the effects of good products.

Four, since the receipt of the returned commodity, it has not been returned for no reason.

Payment of commodity price, etc.

The business sector shall punish the operator for deliberately delaying or unreasonably refusing.

Yesterday, the Guangzhou consumer Linda complained to the Guangzhou Daily reporter that when the online shopping returned, the seller was 44 yuan shipping cost.

It is understood that there are clothing sellers to return goods, in addition to requiring buyers to bear the freight back and forth, but also requires buyers to pay 20 yuan ironing, packaging and other service charges.

Reporter survey found that although most of the Taobao sellers agree that the "new consumer law" regulation of online shopping 7 days no reason to return, but the return of the buyers are often difficult.

Arbitrary price

A parcel of two goods is to be borne by the buyer.

Linda likes online shopping, but the return of two consecutive online shopping products has been difficult.

It is understood that in December 29th last year, Linda bought two clothes at a Taobao store, with a total price of more than 600 yuan, and the seller sold the package. As the store was supporting seven days without any reason to return the goods, Linda decided to make a list.

But after receiving the goods in January 2nd, due to the fact that there was a difference between the actual effect and the picture on the shop, and one of the clothes was very heavy, Linda asked for a refund on the same day.

"The customer asked me to take the round-trip freight and even offered 44 yuan. The reason was that the shipment from Fujian to Guangzhou was 44 yuan.

I asked for the certificate of delivery price, but the other side refused to give it. It was called "22 yuan in the whole country."

Linda was very angry.

However, the store customer service is unwilling to explain the freight again, and directly rejected Linda's return application.

Finally, Linda had no choice but to go to the other side's Alipay in accordance with the requirements of customer service, and the other side agreed to return the product. 44.

When Linda returns to choose other logistics companies, it costs 18 yuan to send the same goods to the same place.

Received

After the refund, Linda also consulted customer service for shipping charges.

Unexpectedly, this customer service said, "clothes are purchased from Hongkong, shipped from Hongkong to Fujian, then shipped from Fujian to Guangzhou, and the two journey needs 44 yuan!"

In this way, just to return, Linda spent 62 yuan on his own pocket.

Play "lost contact"

After the application, the seller does not respond to the return information.

A few days later, Linda again suffered from returning goods.

According to her introduction, in December 30th last year, she bought a pink coat at the Taobao shop, "I came from the Korean boutique ladies' shop at a price of 158 yuan, and the seller sold the mail. It also supported seven days of no reason to return the business.

In January 5th, Linda received the goods. Due to the poor effect after wearing the body, he hesitated for three days, and applied for return in January 8th.

Seeing that the store had not processed the return information, Linda sent the message to the store second days, hoping that the other side would process the return information as soon as possible.

But the store has not responded.

Until the final application of the return application is automatically generated, the seller directly rejected the return application.

Linda sends information consultation refusal reason, the other side still does not respond.

Under no way, Linda had to intervene with Taobao. After a day, the seller finally agreed to return the goods, and there was no demand for freight.

Refuse to retreat

The package is lost and the seller refuses to return the problem.

Reporter survey found that sellers in the new regulation requirements, can only support for seven days no reason to return, but many sellers are not willing to enforce the provisions, deliberately return the goods difficult.

Consumer Huang also complained to reporters, patronizing a shop in Taobao, although support for seven days no reason to return, but when the return, asked buyers in addition to undertake the round-trip costs also need to pay 20 yuan ironing, packaging and other service fees.

There are still a lot of businesses that use the original package to seal up or deface as a reason to shirk and not to return goods.

Miss Tsang told reporters that after the purchase of the milk pump, the package was tested and found that it could not suck milk at all.

Consult the seller, the other side also admitted that the batch of products have problems, can be returned.

But miss Zeng said that the outer package had been thrown away, and the other side immediately said "no return."

Miss Tsang believes that the quality is a problem, but sellers do not give them back without packing boxes.

Some consumers even encounter phone harassment because of returns.

According to reports, Ms. Guo of Beijing ordered a product through the official website of "back to back". After returning the goods due to poor quality, the cell phone was set up "1000 incoming calls", and received more than 200 calls in 1.5 hours, and then was disturbed by various orders.

Seriously affecting her normal life and work, there is no way after that, Ms. Guo went to the police station to report to the police.

Tips

Advance consultation and make good use of return risk.

Taobao seller Wang told reporters, in fact, not all Taobao stores, all goods are supported for seven days without reason to return.

Therefore, it is suggested that consumers should be clear about online shopping.

At the same time, we should first ask the seller's name, address and pport mode of delivery, and the freight rate when returned.

Find unreasonable problems and try to find them.

Platform intervention, such as Taobao intervention.

If you do not trust the purchase of goods, you can also spend a few cents to buy back freight insurance.

Legal person: businesses should prompt details of returns.

Zhu Yongping, director of Guangdong Datong law firm and Guangdong Consumer Council, said that the seven day rule of returning goods without reason is to imitate the developed countries in Europe and the United States.

However, the seven day no reason to return the provisions in the short term implementation of the actual difficulties, the need for a certain digestive process.

Zhu Yongping pointed out that, due to the seven days of no reason to return the provisions of more broad, business and consumers often between the standard is often different, some businesses also unlimited expansion of the scope of goods that can not be refunded, the need to continue to refine and improve.

For consumers, once they are not able to execute unreasonably returned goods, they can find an electronic business platform or a local Consumer Council to mediate, but avoid abusing this clause. For businesses, they should strictly follow the regulations, make sure as far as possible, and clear what circumstances can be returned, and under no circumstances can they retreat.