How To Maintain The Company Image On The Phone?

In general, many people start answering the call from "feed" first. However, when the company calls, it's not polite to "feed" "who?". You should pick up the microphone and say "hello" clearly, and then report the name and department name of your company.

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There's still a lot of knowledge that can't be fed, such as making some preparations before making a phone call, making clear the points of the conversation and adjusting the mood; developing the habit of answering the phone and taking notes on the key points; calling the phone, looking for information, saying, "please wait for a moment," and "wait a moment," should be limited to one minute; if it is estimated that the emergency work will take longer, you need to tell the other person, "I'm sorry, I'll call you later".

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In the phone, you can also add some social language, such as "care". Even if you are dealing with the other person for the first time, you can have more polite words as lubricants, which will give the other party a better impression and the result will be completely different.

Don't underestimate the details of these business phones. If you can make good use of these telephone etiquette, you can make your customers feel that you are well-trained and trustworthy. If every employee in the company has proper and proper telephone etiquette, the effect will be like creating a new image of the company in a telegram.

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Visiting and receiving is an essential part of social interaction.

Visiting etiquette

1. prior to the visit, you should make an appointment with the person you interviewed, so as not to disturb or disturb the master's plan. When you visit, you must keep the appointment on time. The length of the visit should be determined according to the purpose of visit and the wishes of the host. Generally speaking, the time should be short and not long.

2. when you arrive at the place where the person is visiting, you must tap the door gently. After entering the room, you should sit down after the host has made the instructions. When the guest arrives, the first guest should stand up and wait for an introduction.

3. you should be polite and pay attention to details of general contacts. When you leave, you must say good-bye to the host and other guests, say "goodbye" and "thank you". When the host sends you, you should say "please return", "stay" and "goodbye".

etiquette

1. the receptionist should be upright, generous, articulate, with certain cultural attainments, and be trained in special etiquette, physique, language, dress and other aspects.

2. the costumes of the receptionist should be neat, dignified, decent and elegant. Women should avoid wearing too much exaggeration or obstructing the decorations of the work, and make-up should be as elegant as possible.

3. if the visitor is a pre arranged guest, the corresponding reception specifications and procedures should be determined according to the status and identity of the visitors. In the office, the general visitors should be given less attention and more listening while talking. It is best not to speak from the desk to the visitors.