How Can Shopkeepers Build High-Quality Shops With Word Of Mouth?

Quality problem is the main reason for poor evaluation.

If the seller's own goods generally exist quality problems, things are so bad that the buyer can not bear to give you a black flower. That's absolutely your fault, and you don't have to complain.

The premise of doing a good shop is that the quality of your products must be cleared. If you don't feel confident about the quality of your own baby, how can you make the guests feel free to buy your stuff?

There is another situation that is totally helpless. In the process of mass production of good commodities, one or two quality problems are unavoidable. We can not guarantee that there is no problem at all. However, when the goods are out of order, they must shoulder responsibilities and communicate well.

Some sellers may say that we don't earn enough money to pay for postage, so we have to lose money. What's more, we have to lose money. But the more innocent is the buyer, the responsibility is not on the buyer's body, but we insist that people do not buy things instead of paying the postage. Instead, it's you. Can you not burn the fire? It's a matter of heart. Actually, the probability of quality problems is very low. Hundreds of pactions have only made such a loss. Why bother to pick up the sesame and lose the watermelon?

Winning a deal is easy. Winning customers' hearts is not easy. Responsibility is not only for customers, but also for ourselves.

When buying things, you are most afraid of meeting them.

Customer service.

Hello, half a day before answering you, ask a question again, and wait for a long time before someone answers.

Even if you don't answer, at least set up an automatic reply to explain why it is slow, or when you have time, you can tell the buyer how busy the customer is.

Buyers are also people, can understand the special circumstances, you said the reason, she will not blame you, maybe it will be more snappy things, save your time.

But if you ignore it, it will make the buyer depressed, or even rub the fire no longer patronize your shop.

So good service attitude is not asking you to act like a lord of Buddha, as long as you are serious about answering customers' questions, stick to your principles, and let customers feel that you are not ignoring her and perfunctory her. She can feel your sincerity as well.

constitute

Another important factor is professional quality.

Many sellers think that enthusiasm to serve buyers is enough, in fact, in the service process, we will often be asked by buyers some subtle aspects of the products, when many sellers will be asked to be dumb, and do not know how to answer.

This situation is easy for buyers to hesitate and lose confidence in your products.

So when you are free, you must enrich your understanding of your baby.

Because the logistics problem encountered many bad reviews, many sellers have encountered it, this is the most undeserved.

The same family

The service quality of the subordinate departments in different parts of the company is different, some of them are very good, others are very poor.

We are a small seller, not a logistics boss. Apart from helping buyers push for express delivery, they are basically unable to control their service attitude.

Do your best to follow up the courier. If the last buyer wants to give you a bad comment, at least you have a reasonable basis, you can communicate with her well.

Explain why the delay is sent, and the reason is that she has complained to her, explaining that she has tried her best. As a seller, it is not easy to earn a lot of praise. Most buyers still eat this set, and it will not be too difficult for you.