Specification: Amoy Shop Supplier Management Regulation: Selling Pirated Goods Will Be Refunded.

A few days ago, Taobao made adjustments to the provisions of the "small shop platform supplier management specification", "ambush shop platform trading timeout statement", and "small shop platform supplier Commission settlement specification", and the revised regulations will come into effect in July 5th.

It is understood that the provision of new cross-border suppliers access requirements. Cross border suppliers can apply for permission through registration. If the supplier's application conditions are enterprise qualification, when applying for access, it is necessary to provide certificate of incorporation, legal representative / Director identity certificate (passport, compatriot certificate, local identity card, etc.), contact person's certificate, and Alipay account and bank account opening certificate consistent with the name of the company's establishment certificate.

If the supplier's application conditions are brand agents or agents in the brand qualification, when applying for permission, a full license with the source of the trademark holder is required, and no more than three levels, and the validity period of the trademark shall not be less than 6 months. It is also necessary to provide the certificate of overseas registration of the trademark, the registration certificate in the trademark territory, and the proof of the trademark relationship (proving the relationship between the trademark registration certificate of the domestic trademark and the trademark holder or the enterprise).

In addition, if cross border suppliers are channel providers, a full link purchase certificate should be provided in the past 6 months with the source of trademark rights as the source when applying for permission. When the cross-border suppliers enter the platform, they need to pay fifty thousand yuan deposit in advance, and have good delivery capability and professional customer service after sales team. They should also entrust a business registration company within the territory to undertake civil joint and several liability, accept the platform supervision and submit the letter of guarantee.

At the same time, the platform suppliers of cross border suppliers and domestic suppliers need to provide a commitment letter when they apply for employment, undertake that the relevant products are authentic, ensure that the goods are originated from specific suppliers and provide suppliers list, and also provide a complete authorization link or purchase certificate and certificate of origin of goods, proving that the actual supplier and the brand's authorized link or complete purchase certificate and prove that the platform supplier has direct cooperative supply relationship with the specific supplier.

It is learnt that the cross-border supplier trading timeout statement has also been added to the newly revised management rules. In the selling stage, if the buyer takes the goods but fails to pay 24 hours, the transaction closes. At the same time, if the buyer purchases the cross-border e-commerce retail import products, the annual consumption exceeds RMB 26 thousand, and the supplier can not deliver the goods normally, then the transaction closes.

When the buyer has paid the bill and the cross border Supplier fails to deliver the goods, if the buyer wants to refund, he can apply for a refund from the time the payment is successful; after 30 days of the buyer's successful payment, the buyer fails to provide valid identity card information or the identity card information is inconsistent with the recipient's name, resulting in the cross-border suppliers unable to deliver the goods, and the transaction closes. If the buyer has paid the goods but has not received the goods, he may apply for a refund agreement, 48 hours from the date when the refund application is submitted for amendment. If the cross boundary Supplier fails to process the refund application, the amount will be returned to the buyer.

When the cross border supplier has delivered the goods and the buyer fails to confirm the receipt, the buyer will not receive the refund within 20 days from the time when the supplier has handled the "delivery". The buyer has received the goods and the quality of the goods is in accordance with the agreement between the two parties, and the transaction is successful.

The goods have been shipped by cross border suppliers, but buyers can not receive the goods. Buyers can apply for a refund. If the buyers make a refund application, the cross-border suppliers will not refund the money within 3 days. They will refund the money automatically to the buyer. If the application is rejected, the buyer fails to revise the refund agreement within 7 days, then the refund application is closed.

When the cross border supplier has sent the goods and the buyer has received the goods, if the buyer asks for a refund application, if the cross border Supplier fails to process the goods within 3 days, the system will automatically refund the buyer. If the cross border supplier disagrees with the application for refund, it is necessary for the buyer to revise the application. If the buyer fails to submit the refund application again within 7 days after the refund application is rejected, the system will withdraw the refund application by default.

If a refund agreement is reached, the buyer needs to return the goods. If the buyer fails to return the goods within 7 days, the refund process will be closed and the transaction will be carried out normally. If the buyer has returned the goods, while waiting for the confirmation of the cross border supplier, if the goods are not confirmed by the cross border supplier within 30 days after the return of the goods by express delivery or within 10 days, the Alipay will refund the buyer to the buyer.

After the buyer returns, if the cross border supplier disagrees with the agreement, the buyer needs to modify the application. The buyer will not modify the refund agreement within 7 days from the time when the cross-border supplier refuses to refund, and the refund process will be closed and the transaction will be carried out normally. During this period, buyers can also apply for customer service intervention.

In respect of after sales service, after the transaction is successful, the buyer can apply for after sale within 15 days from the confirmation receipt. The overdue entry will be closed. After 15 days' rights protection period, within 90 days, and no after sale application (except overtime), it is necessary to negotiate with the cross border supplier.

Billion power is informed that the small vendor platform cross border suppliers can choose whether to support seven days no reason to return service. If you choose to support, you must comply with the "Taobao seven days no reason to return specifications".

In addition, in the provision, the "cross border comprehensive tax" deduction is added to the trade commissions and basic settlement logic. At the time of base settlement, the supplier should pay commission = commission base * commission ratio. The base of the commission refers to the actual transaction price of the transaction, that is, after the price of postage, shop discount, rebate, cross border comprehensive tax and other prices, the buyer actually pays the commodity price (including Alipay cash envelopes).

Moreover, the new regulation also implements a "shake out" system for cross border suppliers, such as the goods sold by cross border suppliers are notarized or purchased by the right person or identified by the platform as counterfeit, pirated goods and cause adverse effects. They will be immediately retreated and sold 48 points of counterfeit goods, the closure of accounts and the payment of liquidated damages according to the regulations of Taobao market management and violations.

If cross border suppliers produce class a violations, 12 points per deduction, the platform will block 7 days of merchandise in the store and 5000 yuan for the bond. If there is a violation of class B /C, every 12 points in the B/C class violation, the platform will be sold under the whole store and the commodity will be released for 7 days, with a margin of 10000 yuan.

Every 24 points will be deducted from the whole store and the commodity will be released for 14 days, with a margin of 15000 yuan. Each deduction of 36 points will limit the sale of goods and limit the issuance of merchandise for 21 days, with a margin of 25000 yuan. Each deduction of 48 points will limit the sale of goods and limit the sale of goods for 30 days, with a margin of 50000 yuan, and the supplier account will be sealed up after 30 days.