Etiquette For Professional Staff

A professional employee, first of all, to give people the first impression of professionalism, so as an employee of a company, what etiquette rules do you need to know?

First, guide and introduce etiquette.

(1) guide the direction with the right hand (four fingers together and straighten up, palm upward, thumb to palm).

The order of introduction is:

The low position is introduced to the senior position; the younger generation is introduced to the elders; the company colleague introduces to the customer; introduces the non official personage to the official; introduces the colleague to the foreign colleague; introduces the male to the lady; the unmarried introduces to the married person.

Two, tea ceremony

(1) do not overfill the tea, and fill it with eight points.

(2) when more than two visitors are required, the tea tray should be served at the same time. The water temperature should not be too hot. If the tea needs to be boiled with water, and when the right hand is served from the right side of the guest, it is necessary to remind the guest: "this is your tea, please use it slowly."

(3) the order of tea is first given to the guests according to the order of their positions, and then to the colleagues of the company.

4. Handle the cup and ear of the cup to the right side of the guest.

Three, marching etiquette

(1) advance in plane

1. Two people move horizontally, and the inside is higher than the outside.

(2) many people are ranked, and the center is higher than the two sides.

3. The vertical direction is higher than the rear.

(2) go upstairs and downstairs

1. When going upstairs, the guest is in front (when the guest is not familiar with the road, the host is in front of the guests, 1 to 1.5 meters away from the customers, facing the guests sideways and the right hand leading the direction); when the customer is downstairs, the customer is in the rear.

Second, give the inside (side of the wall) to the guest.

(3) enter or leave the room

(1) guests or high posts should go ahead.

(2) for the first time in a strange room, the escort enters the room first.

(4) take the elevator.

(1) no operation of the elevator, accompanied by advanced personnel;

(2) someone operates the elevator and escorts the staff back and forth.

Escalators, guests first, right to the right.

Four, handshake etiquette

1. Shake hands order: superior is prior; host is prior; elder is prior; woman is prior;

2. Duration: 3-5 seconds with the right hand, shake slightly up and down.

Strength: moderate, a little hard represents enthusiasm and vitality.

Demeanor: visually smile, and lean forward.

Taboo: take gloves and shake hands with others, you should take off your gloves.

Five, business card etiquette

(1) the order of delivering business cards: the lower level or the visitor first delivers the business card, first is introduced the side to deliver the name card;

2. The names are for guests and hands are sent out.

Answer your card with your hands, gently read out the name or position of the other person, and return your business card.

4. The card you receive should be put in the card holder promptly, bearing in mind the name and position of the other party.

Taboo: play other people's business cards or make a break in the hand; deliver cards to the guests before the boss.

Before visiting or attending the exchange meeting, check whether your business card number is enough.

Six, conference etiquette

(1) basic rules for ordination of ordination

Take the right as the top (the right hand is the respecting), the middle is the upper (the middle is the respecting), the front row is upper (front row is respecting), the face is on the top (facing the door is respecting), and the far away is the upper (far from the door is respecting).

(2) arrangement of negotiating seats

A: large conference

The chairman's platform door is set up, the top of the rostrum is centered on the top, the right side is the upper, the front row is upper, the host can be in the front row center, or the front row is the right; the floor is in front of the rostrum, or in front of it.

B: bilateral negotiations

If the negotiating table is horizontal, the location of the door is the guest, the back door is the main position; if the negotiating table is placed vertically, the entry direction is the right one, the right side is the guest side, the left side is the main party; the main speaker is sitting in the middle of his own side; others follow the principle of "right high left low", and they sit close to each other on the two sides of the main staff according to their positions, and the plators sit on the right side after the main conversation personnel.

C: multilateral negotiations

The parties are free to take the place, set up the theme of the location of the door, and the speaker speaks to the main speaker.

(3) arrangements for negotiation of signatures

A: bilateral signature

The sign table is generally placed horizontally, the signers sit in front of the door, the right side of the guest is left, and the participants are standing behind the signatory, the center is higher than the two sides, and the right side is higher than the left side.

B: Multilateral signature

The sign table is placed horizontally, and only one signature position is placed in the location of the door. The signatories sign in a certain order (such as the order of strokes in the name, the order of the post, or the order of the English alphabet in the country), so as to ensure fairness.

Seven, riding etiquette

(1) commercial van: the front part near the door is upper.

(2) Jeep: the front vice driver is the upper.

(3) double passenger cars

The relationship between the driver and the driver is good.

2. Professional driver driving, general business matters, rear row right side door position is upper.

3. Professional drivers driving, sending high officials or celebrities, have privacy requirements, and the left rear driver is the upper position.

(4) passenger seating arrangement with others

(1) when the owner drives, the front row is the first on the right side, the rear row is the second on the right side, the rear row is the third on the left side, and the fourth in the rear row.

Professional drivers driving: the rear row is the first on the right side, the rear row is the second in the middle, the rear row on the left is third, and the front row on the right is the fourth.

(5) seat sorting by train

For train running, take the four seats on the right side of the corridor as an example. The front seat is the first one, and the front seat is the first. The seat on the left side of the window is third, and the right side is fourth.

Eight, banquet etiquette

(1) banquet sorting

A: sorting principle

The top is the upper gate, the other is the upper; the middle is the upper, the right is the upper; the second is the upper, the open is the upper.

B: table distribution

Take the main table position as the basis, the same distance, the right high and the left low; the same direction, near high, low and low; thematic position, the same direction of each table.

(2) ordering of Chinese meals

A: sorting principle

As far as the distance is concerned, face is the upper gate; the right is the upper, the middle is the upper; the view is the upper, and the wall is the upper.

B: seating distribution

The main position of the middle position is the main position. The main left and right sides are divided into two sides, while the seats or the guests and the guests are staggered and sitting. The closer the chief position is, the higher the distance is, the higher the left side is.

(3) ordering of Western dishes

Ladies first and respectful to the guest of honor (male and female guests are close to the hostess), respecting the right side (the male guest sits on the right side of the hostess, the hostess sits on the right side of the hostess), the distance is located (from the main position to the nearer, the higher the status), the door is on the top, and the crosswise arrangement (male and female, strangers and acquaintances).

(4) Chinese and western meal etiquette

A: Western food: left-handed fork, right hand knife; knife and fork closed in the dish, as a sign to finish eating; if not finished, then put eight or cross on the plate, knife edge inward; in addition to soup, do not eat spoons; mouth filled with food, do not speak.

B: Chinese food: no annoying sounds; no chopsticks to refer to people; do not stand up to pick up vegetables; do not pick up thin skins; do not irrigate others, especially ladies drink; pick up dishes that are easy to eat; use chopsticks to give other people a dish; give others to pick up vegetables or smoke; you'd better ask others for advice; don't talk about nauseating while eating.

C: Buffet: how much to eat, not to waste, not to use vegetable clips.

Nine, office etiquette

1. telephone etiquette

(1) call

1. Avoid official phone calls during lunch break and off hours.

(2) confirm the identity of the other person and ask if the other person is speaking convenient.

3. Speak in a smiling tone.

4. Be quiet when others call.

(2) answer the phone

(1) the bell rings three times to answer the phone; if it is delayed, apologize to the other person.

(2) self name, smile and tone, the volume will not affect colleagues, and the other side can listen clearly.

Eat nothing in your mouth.

(3) telephone pfer

First, ask the identity of the person clearly and tell the person who answered it.

2. When using telephone, use words politely.

(3) when the other person has a message, repeat the message, paste a message on the colleague's desk, or phone the colleague.

Fourth, deal with other people's affairs, leave their names, tell colleagues to deal with the content and results.

(4) hang up the phone.

(1) make sure you hang up after you have hung up the phone.

(II) light calling.

2. mobile phone etiquette

First, call the customer to fix the phone, then call the cell phone when you are away.

(2) without colleagues' consent, I will not tell my colleagues' phone numbers to others.

(3) the volume of mobile phone rings is not suitable for other people's work.

Fourth, cell phone ring content is civilized.