Principles Of Writing Business Correspondence

Business correspondence

Complete (complete)

Correct (correctness)

Clear (clearness)

Brevity (concreteness)

Specific (concreteness)

Politeness (courtesy)

Understanding (consideration)

Completeness: business correspondence should fully express what content and meaning are to be expressed, who, when, where, what, how and why.

Correct: the diction and punctuation mark should be correct, because the content of business correspondence mostly involves the rights, obligations and interests of the two parties in business communication. If it is wrong, it will cause unnecessary trouble.

Clear: all words and expressions should be able to express the real intention very clearly and clearly, avoid double meaning or ambiguity.

Use the simplest common words to tell each other directly.

Conciseness: in the premise of no harm to politeness, use the few words to express the true meaning clearly.

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Clarity and conciseness often complement each other. Abandoning the cliches and conventions in correspondence and communication can make communication easier and more convenient.

One thing or another will make the letter and telegram clear, easy to read and attractive.

Details: of course, the content should be specific and clear, especially the correspondence that requires the other person to answer or influence subsequent communication.

Politeness: the tone of expression should show a person's professional accomplishment, polite and appropriate.

The most important politeness is to reply to each other in a timely manner. The most touching politeness is never doubting or even calculating the honesty of the other person.

Differences of opinion are bound to occur in business dealings, but politeness and communication may resolve differences without affecting the good relationship between the two sides.

Understanding: for the sake of each other, this is also the principle that has been emphasized in the development of business correspondence: stand on the other side's position.

When drafting business correspondence, we should always look at the problem from the other side's point of view and express ourselves according to the way of thinking of the other side. Only in this way can we communicate with each other.

The types of business correspondence include: letter of correspondence, inquiry letter, reply letter, request letter, notification letter, contact letter.

From business letter

The specific functions of electricity can be divided into: reply letter, order letter, letter of appointment, congratulatory letter, letter of thanks, letter of introduction, invitation letter, letter of contact, letter of apology, letter of condolence, letter of condolence and letter of promotion.