6990 Yuan GUCCI Package For Two Days, 4 "Phase Breaking"

Recently, Mr. Jiang, a consumer, recently announced that he had travelled through Wuhan, Hubei, and bought a male bag with a price of 6990 yuan at the GUCCI direct shop of Wuhan International Plaza. After two days, 4 serious wear and tear occurred in the bag. 6 days later, more than 10 pieces of leather were found.

Mr. Jiang questioned the source and quality of the package and then appealed to the industrial and commercial authorities.

In August 4th, Mr. Jiang bought a wallet, a belt and a brown men's bag at the GUCCI store in Wuhan International Plaza, which cost nearly 13 thousand yuan, and the price of male bag was 6990 yuan in Wuhan.

At that time, the clerk called this.

It is hand sewn by cowhide.

In August 6th, Mr. Chiang found that the 4 new corners of the new bags that had just been bought had serious wear and tear. The worn parts were dark pink, and the wear area was large. 4 days later, many pieces of leather were found on the shoulder strap.

Mr. Jiang is puzzled. Why is a handbag made from imported cowhide from Italy so wearable?

In August 10th, Mr. Chiang came to the GUCCI store in Wuhan with his bag and shopping invoices. The clerk read the package and told him that the bag was made of environmentally-friendly materials. The material was soft, and the phenomenon of wear and tear was normal.

Mr. Jiang agreed to replace the goods and asked for the same male bag, but suggested that the bag should be used normally.

The clerk immediately suggested that he change the other styles.

"If you change the same bag, we can not guarantee that it will not wear out again."

"Can I guarantee that there will be no similar situation if I change other bags?" Mr. Chiang asked, and the answer was still "no".

Mr. Jiang felt very angry: "how can an internationally famous brand fail to guarantee even the most basic quality problems?"

In August 11th, Mr. Jiang took the shopping voucher directly.

Male package to the District of Wuhan city commerce and Industry Bureau Jianghan Branch of Wan song industrial and commercial complaints.

Consumers question the quality of GUCCI packages

In August 25th, at the Hubei press station, the reporter saw Mr. GUCCI bought by Mr. Jiang.

The reporter saw that the 4 corners of the bag had serious wear, and the shoulder strap was broken many times, and the outer edge of the zipper was also worn out. A total of more than 10 cortical shedding.

Subsequently, the reporter followed Mr. Jiang to GUCCI Wuhan direct shop, the 1 floor of Wuhan International Plaza.

The reporter asked the clerk why the bag would appear off the cortex, and the clerk merely emphasized that the material was soft.

"Didn't the GUCCI bag carry out the wear-resistant test before the factory went out? The wearability of the cowhide is so vulnerable." Mr. Jiang expressed his doubts to the clerk.

The clerk kept silent.

In the Wuhan City Industrial and commercial bureau Jianghan Branch of the industrial and commercial bureau of Wan song, the reporter saw two proofs submitted by GUCCI Wuhan direct shop to the industrial and Commercial Institute: a GUC-CI product declaration form and a quality inspection report with the same bag bought by Mr. Jiang.

Reporters saw on the customs declaration that there were 5 kinds of products, including the bag bought by Mr. Jiang, and the same batch of packages had corresponding import codes. Their origin was Italy, and the time of import was December 30, 2011. In addition, there was also information about packing weight and so on.

And the GUCCI submitted from the state.

and

On the inspection report issued by the product quality supervision and inspection center, Mr. Jiang bought the same package. The reporter saw that the inspection items were the appearance of the products, not the wear-resistant items. The test conclusion was: "the grade of qualified products is qualified" and the inspection time is February 28, 2011.

For the product declaration and quality inspection report provided by GUCCI shop, Mr. Jiang questioned: "customs declaration shows only a corresponding number of imported codes for hundreds of GUCCI men's packages, but there is no specific correspondence to the package that I bought. GUCCI must prove that the package I bought is one of these batch declarations.

The quality inspection report can only prove that the quality of the same package is qualified, and it can not fully explain that the package I bought is not of quality.

If there is no quality problem, how can it be broken in two days?

GUCCI Xu Feng, director of Wuhan direct shop, said that GUCCI will have a unique import code for the same package, but it is impossible to have a corresponding code for each imported GUCCI package.

GUCCI Wuhan store agrees to return

After receiving the complaint from Mr. Jiang, the industry and commerce personnel carried out an investigation. GUCCI Wuhan direct shop did not admit that there was a quality problem in the shop.

The Wuhan Municipal Bureau of industry and commerce, the Jianghan Branch, Wan song industry and Commerce Institute, successively carried out mediation between the two organizations.

GUCCI Wuhan direct shop said it agreed to return.

But Mr. Jiang believes that GUCCI Wuhan outlets sell products with serious quality problems to consumers. It should be double compensated according to the consumer protection law and bear the cost of multiple trips to Wuhan.

"If the quality problem of the package can not be determined, the industry and Commerce organs can not be punished, only mediation."

In an interview with reporters, Wan song industrial and commercial bureau director Chen said that in addition to waiting for the conciliation result of the industrial and commercial organs, Mr. Jiang could send the bags to the Hubei import and export inspection and Quarantine Bureau for quality inspection. If the package does have quality problems, Mr. Jiang has the right to make GUC-CI shop double compensation and bear the toll and related inspection fees.

Mr. Jiang called Wuhan product quality supervision and Inspection Institute for consultation.

The Institute replied that the use of goods would cause losses. In order to produce a no deviation inspection report, the inspection should be directed against new products.

If Mr. Jiang must safeguard his rights, he can only take the new products for inspection.

Mr. Jiang looked very helpless about this. He was still indignant when interviewed by reporters. "I bought the imported goods at a high price. Now I doubt that the quality of the products is a problem. GUCCI should take convincing evidence to let consumers dispel doubts, instead of asking consumers to detect the evidence themselves, and then confirm that there is a problem and then pay for it."

Recently, the reporter learned from Wan song industrial and commercial bureau of Jianghan Branch of Wuhan Bureau of industry and commerce, which has organized Mr. Jiang and GUCCI Wuhan direct shop to mediate. The two sides have reached an agreement. GUCCI Wuhan direct shop is handling the return procedure for Mr. Jiang, and the total amount of refund is 6990 yuan.