Spend Thousands Of Yuan To Buy Brand Leather Shoes, Wear A Day, Want To Retreat.

< p > recently, Ms. fan of the public claimed to have bought a pair of achette brand "a target=" _blank "href=" //www.sjfzxm.com/ "shoes" /a "1270 yuan" in a shopping mall. After wearing it all day, there was a phenomenon of glue opening.

Salesmen of shopping malls and brand agents can not replace them, and can only return to the factory for repair.

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< p > public complaints: new shoes wear for one day, want to be rejected, < /p >

< p > "in order to buy this pair of shoes, I made a reservation several days in advance, and specially paid a deposit of 100 yuan," Ms. Fan said she had long taken a fancy to this shoe.

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< p > Ms. fan introduced her new shoes in July 12th, but just after wearing it one day, she found that the inside of her right shoe had a phenomenon of glue opening near the toe of her shoe.

Ms. fan has found a brand agent in the store sales staff and shopping malls responsible person, but the answer is that although the warranty period of this shoe, but it does not meet the requirements for replacement, can only return to factory maintenance.

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< p > reporter survey: the store finally agreed to return the goods to consumers < /p >

< p > July 17th, the reporter accompanied Ms. fan to find the staff of the brand agent in the shopping mall.

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< p > after knowing the situation, the staff said that the shoe sole broke and so on could be returned. Ms. fan's shoes could only be returned to the factory for repair, and could not be returned or replaced.

Ms. Fan said that the new shoes had been opened for a day and obviously had quality problems and could not be returned to factory maintenance.

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< p > under the circumstances that the two sides failed to co-operate, the staff contacted the relevant person in charge of the shopping mall. After knowing the situation, the officer said that Ms. fan had some special circumstances, and she would consult with the regional brand agents to see if she could return or replace the goods for MS. fan.

After waiting for about 15 minutes, the responsible person appeared again, indicating that Ms. fan had come many times and was willing to return or replace Ms. fan after consulting with his agent.

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< p > lawyer says: goods can not be used normally, consumers have the right to ask for a refund, < /p >.

< p > aiming at the quality problems during the warranty period of footwear products, Wang Fei, a member of this consumer rights lawyer group and lawyer of Liaoning Bailian law firm, said that the purchase of goods in shopping malls was a contract of sale and purchase with merchants. According to the contract law, if consumers fail to use their products due to their own quality problems, the purpose of sale contracts can not be realized, and consumers have the right to ask for replacement.

If the two sides have any objection, they can entrust the third party to conduct the appraisal.

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