How Can We Retain Old Customers And Repeat Customers?

< p > < strong > 1. Always place yourself in the customer's position < /strong > < /p >

< p > How do you want to be treated? Last time you met the problem of how to get a satisfactory solution. Putting yourself in the customer's position, you will find the best way to solve such complaints.

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< p > < strong > two, you are < a href= "//www.sjfzxm.com/news/index_c.asp >" enterprise < /a > /strong > /p >

< p > even if your company has complex branches and thousands of employees, but for customers, the company is you, directly contact with you.

Customers regard your company as a whole that only meets his needs.

It's your business. You can't push others to do it, but do your best to do it well.

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< p > strong > three, more say "we", less "I" < /strong > < /p >.

< p > < a href= "//www.sjfzxm.com/news/index_c.asp" > salesperson < /a > when we say "we", we will give the other side a psychological hint: salesmen and customers are together, thinking from the perspective of customers, so use "we" instead of me.

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< p > < strong > four, used in any case of words < /strong > /p >

P: customers don't want to hear, "I can't do it." he wants to hear "I'll try my best", "it's not a simple question" or "I want to ask my boss"; never say "it's a problem", and say, "there will be a way"; say to your customers, "this is the way to solve the problem," and don't say, "to solve the problem, you must do so"; if a customer asks you for something that is impossible to do, it's very simple: from the customer's point of view, and try to say, "this is not in line with our company's routine, but let's try our best to find other solutions."

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< p > strong > five, keep the same < a href= "//www.sjfzxm.com/news/index_c.asp" > conversation mode < /a > /strong > /p >

< p > facing different customers, choose different ways of conversation.

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< p > < strong > six, always put down the phone later than the customer < /strong > /p >

< p > always show your respect to customers later than customers.

Some salesmen have good habits and say, "Zhang, there's nothing I can do first."

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< p > < strong > seven, showing that you have enough time < /strong > /p >

< p > although you are overloaded and the boss oversees you, never show that you have no time to show him in front of customers.

To treat him with a relaxed tone and patience is the best way to satisfy customers, even if you can't meet his requirements immediately.

If the customer feels that you will try to help him, he will be happy even if he has to wait for a long time to satisfy his request, and even if he can not help him at the end.

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< p > < strong > eight, not talking to customers in the conversation, < /strong > /p >

< p > when you talk with customers, you can not answer as long as you do not answer the phone.

Although most salesmen are very polite, they will formally ask for permission before receiving the phone call. Generally speaking, the other side will be generous enough to say no problem.

But in the bottom of their hearts, the other person will think, "it seems that the person on the phone is more important than me, why he will talk so long", so the salesperson will never answer the phone when he first visits or visits.

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< p > truthfully calling is an important person. After that, hang up quickly and wait until the end of the talks.

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< p > strong > nine, spend more effort on those dissatisfied customers, < /strong > /p >

< p > "thank you for telling me".

In fact, some research results show that only 10% of the customers who dissatisfied with your company do not say anything, but they will come back to do business with you in the future. Instead, 90% of the customers complain about their dissatisfaction, and eventually get the compensation and satisfactory service. They will still be your customers.

When customers ask for their requests, they are also important moments to deal with the relationship between the company and their customers.

If handled well, it is easier for customers to trust the company. So, make sure that customers can easily contact you when problems arise. The more times they find you, the more chances you will have to retain them and make them your regular customers.

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< p > < strong > ten, do not give up any unsatisfied customer < /strong > /p >

< p > a good salesperson knows very well that the customer's idea always changes and asks him for his preferences. All the products are introduced to him in vain. He has just agreed with him. He immediately changed his mind to buy another product.

The same is true for serving customers: sometimes a five minute conversation is enough to calm down a customer who is grumbling and threatens to compete with your competitors and sign a new contract with you.

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